FAQ

HOW DO I OBTAIN RATE CODES TO SUBMIT TO MY FRANCHISOR OR INDEPENDENT SYSTEM?

Once you submit your information in the form on this page, please send message that you wish to display your rates on our site.

HOW MUCH IS THE COMMISSION?

Once you submit your e-mail address, along with the rate codes we will send you the amount commission due. Once you load the rate codes into your system and start getting reservations, you will be obligated to pay the amount of commission due. We are using Onyx Payments or TACS to collect hotel commission due, you will be getting all the relevant information to load your rates so it reaches our site.

HOW DO I MANAGE AVAILABILITY, RATES AND INVENTORY?

We will be displaying your availability, rates and inventory that we pull using the GDS(Sabre); you do not need to handle any of this part on any other site but your own system and connection thru GDS.

HOW DO I MANAGE THE PICTURES ON YOUR SITE?

You will not be able to manage any pictures through weeklyhotels.com, we are pulling this through the vendors that your franchise system or independent system has contracts with. Please make sure you speak to your support team for pictures and they are refreshing the new pictures to all the GDS, including companies like VFM Leonardo.

YOU DID NOT MENTION ALL MY AMENITIES, OR CERTAIN AMENITIES ARE WRONG.

Please speak to your system support and make sure that any amenities that are updated are refreshed in all systems; we pull only the information that you provide to data collection companies.

I HAVE KITCHENS IN SOME OF MY ROOMS AND I LIKE TO ADVERTISE THAT ON YOUR SITE FOR LONG TERM GUESTS (7 days or more stay).

Use the form attached and message us your amenity you would like to add that can help you advertise for your hotel.

I HAVE DIFFERENT POLICY FOR GUEST CANCELLATION, HOUSEKEEPING SERVICES, AND BREAKFAST FOR LONG TERM GUESTS.

If you want to display certain policy for your hotel for long term guests that include but not limited to housekeeping whether offered daily or once or twice a week, breakfast not included in long term guests, or cancellation policy might be different, please send us a message using the attached form and we will update your property. All language utilized shall be copy and paste from what you send, please review carefully as we are not responsible for any miscommunication between your policies and guest(s).

GUESTS ARE CALLING MY PROPERTY TO COMPLAINT OR RAISE ISSUES AFTER BOOKING ON YOUR SITE.

All customer service issues related to booking, money, cancellations etc. are responsibility of the hotel, we are just helping the guest book your hotel.

HOW ARE YOU GETTING THE REVIEWS, OR STAR RATINGS?

All the reviews, and star ratings are derived from Yelp, any questions, comments, or issues need to be taken up with them.

CUSTOMERS ARE HAVING PROBLEM WITH RATE UNDERSTANDING WHEN CHECKING OUT EARLY.

All hotels are responsible for explaining to customers the policies that are related to long term rates (7 days or more of stay). We will not be involved in any misunderstanding as this is related to hotel policy issue.

HOW DO I CHANGE MY ADVANCE BOOKING POLICIES?

All your policies are changed within your system, as long as they are updated and refreshed to reach GDS (Sabre) we will have it for guests to search.

CAN I DO PACKAGES JUST FOR CERTAIN TIME OF THE YEAR?

Yes, you may do this as long as your system allows it.