the cancel policy may vary by rate. please see the individual rate details when making a reservation for the policy that applies to the rate being confirmed. some hotels may allow cancellations within cancel policy, however cancel penalties will apply. if you do not receive a cancellation number in your segment, your reservation is not cancelled. if you have not received a cancellation number within 24 hours of cancelling, please contact carlson rezidor hotel group help desk at us toll free 1-800-777-7800 or intl phone 35317060251. prepayment or deposit will be refunded when the reservation is canceled prior to cancellation policy as indicated in rate details.