Privacy Policies

Last Updated: 25 May 2018.

Your privacy is of utmost importance to us and we are committed to making sure any personal information you give us is protected. We update our privacy policies time to time and those policies describe how we use your personal data (“information”) and cookies. We also provide information as to how to contact us and should you have questions or concerns about your personal information. Our updated privacy policy describes:

  • What Information we collect from you;
  • How we use your information;
  • With whom we share your information;
  • Your rights to see what personal information we kept;
  • How long we keep your information; and
  • How you can contact us.
WHAT INFORMATION WE COLLECT FROM YOU?
Personal Identifiable Information (PII)

When making a reservation through our site, we ask for specific identifying information (PII), including your name, address, telephone number, email address, payment details, the names of guests travelling with you and your preferences for your stay.

For future use to manage reservations, you can open an account, which allows you to save specific settings, make reviews of stays and manage future travel.

Cookies

A cookie is a small amount of data that we may place on your computer’s browser, which allows you to be identified as the same user on various web pages or sites. They allow your choices, such as language and currency, to be recognized.

Not all cookies are the same and are used for different purposes. We use certain types of cookies, including those to help adapt our site to your needs, to remember your preferences and to help users gain knowledge of how our visitors use our website. If you visit our website through a mobile device, we may collect information concerning device-specific settings and latitude/longitude details.

We also use third party cookies to provide advertisements to you based on your browsing history. You can remove ours (and other cookies) from your computer at any time. Our cookies are in your browser’s settings. You may also limit certain types of cookies from being placed on your browser. Such limitations may limit the functionality of our website.

We may also use trusted third-party advertising and marketing companies and their related cookies. Such as Google Analytics & Inspectlet which being data collector collects information on behalf of us, including your IP address and information concerning your computer, browser, language and other pages you have visited, when you visit our site, regardless of whether you make a reservation. This helps us to better understand user behaviour on our website. We only have access to cookies placed by us. Third parties, I.e. Google Analytics & Inspectlet have access to cookies set by them. You need to refer their privacy policy as to how they manage data collected by them on our behalf.

Social Media Presence

Through our presence on social media outlets, we attempt to highlight our services and those of our travel affiliates. You can create an account on our website through integrated plugins, and by doing so, specific information is shared between your social media provider and us. Depending on your settings, our data may be shared with your network on the social media site, and you may be able to share information with us through our accounts and apps on various social media outlets. When you create an account with us using your social media profile, you will receive a notice of what information from your social media profile will be shared with us, which may include necessary information such as name, email address and your network of friends. This allows us to personalize our sites and tailor them to you and your friends’ needs. It also provides us feedback on your experiences and our services.

We do not control or process the data you provided to your social media service. You should review the privacy policies of those social media providers to determine what their procedures are related to your personal information.

HOW WE USE YOUR INFORMATION?

Making Reservations and providing those details to the hotels you have booked.

  • Customer Service to help you and to allow our staff to respond to your needs.
  • Allowing you to make reviews of your stays.
  • Marketing Activities, as allowed by law, to provide you news about other products and services.
  • Communications, if we need to contact you through the contact information you have provided to us, to respond to requests, to remind you to finalize reservations, to invite you to review your experience with our site.
  • Fraud Detection and Prevention to aid us in preventing fraud, and illegal activities.
  • To help us improve our services.
WITH WHOM WE SHARE YOUR INFORMATION?

We share your data with others for a variety of reasons:

  • To finalize your reservations, we send your details (including name, contact information, payment method, and names of other guests travelling with you) to the hotels you’ve reserved.
  • To facilitate the processing of your reservations on our behalf, to send marketing material to you or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your data for their purposes or any other purpose.
  • If required by law enforcement or governmental authorities, as required by law.
  • To promote our services and those of our business partners to advertise accommodations or travel-related services.
  • If necessary in response to a subpoena, an order of a court of competent jurisdiction or for other legal processes, to defend against legal claims made against us or to protect our constitutional rights, or as may be required by law. We reserve but are not obligated, the right to make or waive, as the case may be, any object, defense or other right we may have.
  • If we suspect illegal activities and feel that an investigation may be required
  • To ensure that our company and its property, including, but not limited to, its website and apps, our customers, or others, as the case may be, are protected.
  • As may be further outlined in our Terms of Service or other agreements.
  • As may be required for any corporate transaction or matter.

We may also share your information with our affiliates, including third parties providing hotels, transportation services (including, airlines, rental car companies, and others) and tour or other activity services. By utilizing our site to make your reservations, you understand and approve the disclosure by us to these affiliates of such information as may be required to ensure that those services are booked and delivered.

HOW LONG WE KEEP YOUR INFORMATION?

We utilize reasonable methods to prevent unauthorized access and abuse of your personal information, in accordance with data protection laws, including appropriate systems and procedures to safeguard the information you provide to us. We also have placed procedures and restrictions on our servers, allowing only authorized personnel to access such data.

Information related to your credit card are stored for up to 10 days, after which we either permanently delete or keep in our system for fraud detection purposes. We only retain the last four digits of your credit card to identify reservations made by you such information is stored without full identifying information.

YOUR RIGHTS TO SEE WHAT PERSONAL INFORMATION WE KEPT?

You have the right to see what personal information we have kept about you by requesting an overview of your data by emailing us at customercare@weeklyhotels.com. Please note "Request personal information" as the subject. We also ask that you provide a copy of your identification to prevent unauthorized access. After review, you can request that we update your information, or if you don’t want to use our services again, you can ask that we block your data. You can also delete your account at any time through our website. Such requests can be made by emailing us at customercare@weeklyhotels.com. However, we reserve the right to keep such information as may be required for legal purposes or to prevent fraud.

HOW YOU CAN CONTACT US?

If you have questions, suggestions or comments, please send an email to customercare@weeklyhotels.com

Customer Disputes/Resolution with Hotel Issues: 

We are not responsible for anything that happens to you at the hotel of your choice and expressly waives any liability concerning such. We will attempt to facilitate an amicable resolution between you and the hotel provider. However, any disputes during your stay or billing issues must be resolved with property individually. We are merely a reservation facilitator and do not provide accommodation services. We assist you in making, editing and cancelling reservations.

Any controversy or claim arising out of or relating to the use of our site or app, us and not related to your stay at the chosen hotel, shall be settled by arbitration administered by the American Arbitration Association under its rules of procedure related to such claim. The place of arbitration shall be New Jersey. New Jersey state law shall apply to all disputes. All legal notices shall be sent to 100 Park Ave, New York, NY 10017 Attention Legal, and also by email (mandatory) to customercare@weeklyhotels.com.

Notifications in the event of the breach

In the unlikely event of a Data breach, we are prepared to follow any laws and regulations which would require us to notify you of the disclosure of private information.

In the event you are notified or suspect a data breach related to our system, we request that you immediately contact us by email (mandatory) to customercare@weeklyhotels.com with a subject referencing “data breach”.