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Cancellation Policy

-20jun17 - end - cancel by 2 days prior to 1800 hours on day of arrival, local hotel time to avoid a cancellation penalty cancellation policy text - individual rate plans may have varying cancellation policies. check hotel availability rules for complete details.

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Hotel Details & Amenities

Hotel Details

- full service - hotel year built - 2009 year remodeled - 2016 additional property description - each of our guest rooms is furnished with westin*s signature heavenly bed.. high speed internet access.. two dual-line speakerphones with data ports.. and satellite television. luxury suites are richly appointed with spacious dining and sitting areas and private wet bars. the hotel offers guests a 100 pecent smoke-free environment. our westinworkout fitness studio features all of the newest equipment.. with weight machines.. free weights.. cardiovascular equipment.. and a heated outdoor pool. we also offer service express.. laundry service.. valet and self-parking.. a car rental desk and a full-service business center. our concierge will be delighted to assist with whatever might enrich your stay in lake mary.


Services & Policies


  • on-site general services -
  • baggage hold business services
  • concierge dry cleaning
  • executive/vip services express check-out
  • front desk 24 hrs handicap services
  • hearing impaired services masseuse
  • multilingual staff porter/bellmen
  • shoe shine video billing
  • on-site chargeable services -
  • housekeeping full complimentary
  • laundry/valet
  • additional on-site property services -
  • - concierge - 0700-2300 daily. - service express -
  • press the service express button on your in-room phone
  • for any request including wake-up calls..luggage
  • assistance..maintenance assistance..dry cleaning
  • pick-ups..meal delivery..iron and ironing board
  • delivery and meal and fitness reservations. service
  • express handles it all.
  • off-site general services -
  • hair dresser
  • business services -
  • assigned staff audio-visual equipment
  • business center computer printing
  • computers copy service
  • projector teleconferencing
  • business and meeting services -
  • - look out table business service desk - business
  • service desk adjacent to front desk available 24 hours
  • a day at no charge to guests. tape recorder/white board.


  • extra child - n/a.00 usd rollaway for child - 0.00 usd
  • children 17yrs and under stay free in parents room if
  • using existing bedding.
  • pets allowed -
  • dogs up to 40 pounds are allowed. no other pets are
  • permitted. the westin heavenly dog program includes a
  • westin heavenly dog bed.. welcome kit.. food and water
  • bowls and floor mat. dogs must be kept under control
  • and on a leash at all times. there is no fee for the
  • dog however charges may apply in the event of damage to
  • the room.
  • additional general policy information -
  • at all starwood hotels and resorts worldwide..please be
  • prepared to show a valid photo id..drivers
  • license..passport..etc. upon check-in.in addition all
  • reservations must be guaranteed with a valid credit
  • card and the card must be presented at check-in.all
  • guest rooms and public spaces are 100pct non-smoking.
  • a 250.00 usd cleaning fee will be charged to any guest
  • who violates the smoking policy. guests must be 21
  • years or older with photo identification to reserve a
  • room. all guests must maintain a noise level that does
  • not disturb other guests. if a noise complaint is
  • reported a hotel official will issue a warning to the
  • offending guest room. if the noise or disturbances
  • continues the guest may be asked to vacate the room at
  • managements discretion and will incur financial
  • responsibility for the guest room.
  • 10.00 pct



  • on-site recreation -
  • children s activities
  • onsite recreational activities -
  • - westin workout fitness studio - 24-hours daily.
  • located on the lobby level..westin workout fitness
  • studio is our 24 hour state-of-the-art club quality
  • facility that allows you to stay fit while on the road.
  • it is offered at no charge to all guests. features life
  • fitness and precor equipment..a cardio
  • theater..bicycling..free weights..and more. equipment
  • includes treadmills..upright and recumbent bikes..3
  • multi-gyms and elliptical cross trainers. all cardio
  • equipment include the life fitness engage console
  • featuring built-in 15 inch lcd screens with
  • touch-screen controls for tv..ipod and fm radio as well
  • as the life fitness virtual trainer. towels..ear buds
  • for private listening..water and reading materials are
  • also available. - pools - 24 hours daily. our outdoor
  • heated pool and whirlpool spa are kept at 82 degrees
  • year round. our free-form outdoor pool is part of a
  • tropical oasis featuring comfortable seating and
  • lounging areas to relax and get your tan on. food and
  • beverage service is available through the nearby lobby
  • bar. - unwind - westins evening ritual encourages you
  • to reflect and rejuvenate as you make your journey from
  • day to night. join other guests in our white
  • tea-scented lobby..and linger for the tastes..sights
  • and sounds of lake mary. -
  • off-site recreation -
  • amusement park animal watching
  • bicycling entertainment
  • fine dining jogging
  • museum/gallery viewing other activity
  • shopping sightseeing tours
  • theater
  • offsite recreational activities -
  • - golf - timacuan golf and country club..3
  • miles/magnolia plantation golf club..4 miles.


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